Rental Terms and Cancellation Policy
Booking and payment
A rental is booked when you approve the written quote and pay by credit or debit card. The quote lists the units, delivery and pickup, servicing, any rush charge and tax. Cash is not accepted on delivery.
Event rentals
Event rentals cover the dates on your quote. Units are usually delivered the day before and picked up after the event. Event units arrive cleaned and stocked; extra cleanings during the rental are added only when requested.
Long-term and job-site rentals
Long-term rentals are billed in 28-day cycles starting on delivery day. Each cycle includes weekly pump, clean and restock. A new cycle starts on day 29 and is billed to the card or account on file until you call for pickup. Units are not picked up automatically.
Cancellations and changes
Cancel at least 24 hours before scheduled delivery for a full refund. Same-day and rush orders cannot be refunded once a truck is dispatched. Date and unit changes need at least 24 hours' notice and depend on availability. A long-term rental can end at any time without an early-termination fee; the current cycle is not refunded.
Delivery site and access
You agree to provide a level spot the truck can reach, clear of vehicles, materials, low wires and branches, with gates open or a code provided. If the driver cannot deliver or service because of a blocked or unsafe site, a trip charge may apply.
Damage and responsibility
The renter is responsible for loss of, or damage to, units beyond normal wear, including fire, vandalism and tipping caused by misuse. Gordon Rental Works is not responsible for damage to lawns, pavers or driveways caused by normal delivery or service on ground you selected. Do not move units yourself.
Weather
During severe weather warnings, keep people out of portable units. Delivery, service or pickup may shift for safety. Call if a unit tips or is damaged.
Contact
Gordon Rental Works, 414 S Kinnick Rd, Stillwater, OK 74074. Phone (405) 289-1116. Email info@stillwaterportapotty.com.